Updated September 2026 by Kunz Janitorial, Inc., Phoenix, Arizona. Commercial cleaning since 1971.
Why vendors miss the basics
Restrooms and trash are the first things tenants notice and the first things to slip when a cleaning company is stretched thin. The usual causes are rotating labor that does not know the building, no checklist tying tasks to each visit, and no one on the vendor side who walks the building and checks. Price alone rarely fixes it; a cheaper vendor with the same structure will miss the same things.
What to look for in the replacement
- An assigned crew that stays on your account, with a named lead
- A checklist per visit, per area, that the crew signs off
- An owner or manager who inspects the building on a schedule and whose number you have
- A walkthrough before the quote, so the scope reflects the real building
- Insurance certificate and training appropriate to your facility type
- A plan for coverage when a crew member is out
What should be in the contract
- Scope of work by area, task, and frequency, attached as an exhibit
- Restroom standard spelled out: cleaned, disinfected, restocked, trash emptied every visit
- Trash and recycling: every visit, including breakroom and exterior receptacles if in scope
- A response window for complaints (same day or next visit)
- Credit for missed service, not just an apology
- Notice period to cancel of 30 days or less
- Who supplies consumables and how restocking is tracked
- Access, alarm, and key procedures
How to switch without a gap
Give the outgoing vendor written notice per the contract, and have the new company walk the building while the old one is still in place so the first night is not the first look. Ask the new vendor to run a deep clean before recurring service begins so the standard starts high rather than climbing to it.
How Kunz handles it
Kunz Janitorial assigns the same trained team to every building it cleans, works from a written scope and checklist per building, and is owner-operated, so the person responsible for your account is reachable. Kunz has cleaned commercial space in the Phoenix area since 1971.